With this information you can define your ideal target customer, fine-tune marketing strategies and positioning, refine and revitalize your sales process/sales training.
You want to ensure your products and services are designed with your customers’ most urgent needs and desires in mind.
Your organization can’t afford to gamble with customer satisfaction. It’s critical to keep a finger on the pulse of your current customer base.
The Insight Advantage did an amazing job designing and fielding just the right research, in the perfect timeframe. Undaunted by our needs and deeply understanding of our environment and limitations, they listened carefully and then made simple, yet effective recommendations. The survey even received compliments from respondents! And the results were followed precisely. I would hire Jen and her team again in a heartbeat!
Jen is a fantastic get-it-done resource! She jumps right in, sees what needs to be done, and makes it happen. But what’s more, she does excellent work as though I were doing it myself — or better – and she’s very easy to work with and fun to have on your team!
The Insight Advantage offers innovative research approaches that are both results-oriented and creative. Jen has a strong grasp of branding issues, something important to my company, and always brings great ideas to the table for getting at complex issues. She and her extended team work internationally, too. Her solid approaches and hard work have always made me look good in front of my clients.
When you begin doing win/loss research, it’s important to have the long-term in mind. The following questions are important to consider when developing your long-term plan: Are our clients’ needs constant year to year or are there other factors that they need to react to (the economy, regulations, job market, global conditions, etc.))? Is there […]READ MORE >
I often help my clients review the various points in their customer’s life cycle where they should be gathering customer input. By regularly doing customer research, companies have the information they need to wow their customers and ensure that customer loyalty is high. High customer loyalty is directly linked to higher profits. There are two clear […]READ MORE >