Filed under: customer loyalty, customer service | Comments (4)
Remember the 2004 “What the @#!* Do We Know?” movie that explored the power of our brains and our thinking? I loved that movie…and it got me thinking just a little differently…I have no hope that my interaction with Citibank last night will have anywhere NEAR the same impact. I just happened to check my [...]
Filed under: customer loyalty | Comment (1)
Talking to your customers is a great way to keep your finger on the pulse of how this crazy economy is impacting their business, their customers, and the implications of all of this on how they work with you. By reaching out to proactively talk to your customers, you can learn a lot about the [...]
Filed under: Marketing | Comments (4)
Launching a blog raises questions such as ‘why’, ‘what’, and ‘how’…Jennifer Berkley of The Insight Advantage shares the process she went through in her first blog entry.