Guest Blogger: Lynn Hunsaker, head of ClearAction Customer Experience Management
Why do sales and service representatives feel compelled to tell customers how to answer a survey? Does the company want to know what the customers really think, or is the company trying to build positive publicity by claiming superior ratings?
The answer to [...]

There is a strong link between employee loyalty and customer loyalty…organizations need to pay attention to their employees in order to have any chance of retaining their customers.