Payoff for Coordinating Customer Experience Management

From guest blogger, Lynn Hunsaker, of Clear Action – Customer Experience Optimization Consulting Connect your customer experience management efforts across the company, and enjoy exponential benefits, according to the 2011 Business-to-Business Customer Experience Management Benchmarking Study. Companies with managers (of their top five methods to achieve CEM goals) who meet together quarterly or more often for coordination purposes, or have dotted-line [...]