Benchmarking Surveys – A Strategic Content Marketing Tool

Annual benchmarking studies are a secret weapon that some organizations are using to provide fuel for their content marketing efforts. Benefits: I’ve managed several annual benchmarking projects for clients and have seen them benefit in the following ways: Establish themselves/their organization as a ‘go to’ expert in their field Generate proprietary statistics/news that they can use as marketing and social media [...]

Service Desks Aren’t Just for IT Help Anymore…

I follow DailyInfographic to get inspiration for blogging, sharing information with my clients, and also just to see cool infographics.  Yesterday’s infographic was about how and why service desks are used around the world. The study shown there was interesting to me since I interview a lot of HR and Sales customers as part of the win/loss research work I do for [...]