This is a blog entry by guest blogger, Reena Kapoor of Conifer Consulting.  Reena is a pre-eminent marketing strategist and this entry shows some of her key values in the work she does with clients.
Many companies fear social media.  But the good ones have less to worry about than they might [...]

I had a great customer service experience recently and think it’s only fair to share that since, like most of us, I’m more than eager to share the BAD ones.
I traveled with my family on a Carnival cruise to Mexico 2 weeks ago (yes, we had fun and gained a cumulative 11 pounds among the [...]

 
Yesterday I spoke rather spontaneously during the final session of the 2010 Silicon Valley P-Camp – the third annual Silicon Valley ’un-conference’ focused entirely on Product Management topics/issues.
Spontaneous talks are not uncommon at an un-conference…the whole concept is that anyone can submit a topic for consideration and attendees vote on what they are most interested in. [...]

Guest blogger: Maeve Naughton, Customer Reference Programs expert

We’ve all seen the movie where the girl or guy turns to their significant other and says “I love you, but I’m not in love with you.” Sometimes it’s hard to believe while other times you want to yell at the TV and say “Duh!!!!!” Shouldn’t the recipient [...]