Archive for the ‘customer service’ category

We’re all familiar with a wide variety of CXO positions, but how many of you have run into a CCO lately?  Well it’s becoming more and more likely that you WILL run into one in organizations worldwide as the creation of Chief Customer Officer roles become a strategic move for organizations according to a recent […]

What the @*!# Were They Thinking?

September 13th, 2009

Remember the 2004 “What the @#!* Do We Know?” movie that explored the power of our brains and our thinking?  I loved that movie…and it got me thinking just a little differently…I have no hope that my interaction with Citibank last night will have anywhere NEAR the same impact. I just happened to check my […]

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