The Power of “I Don’t Know”

Early in my prior life as a product manager, I realized that guessing at what customers want and need from products was not a sound strategy. That’s when my passion for soliciting insights from customers directly was born vs. taking a stab in the dark when faced with tough decisions. I’ll never forget one particular meeting I was in where we [...]

No better time to LISTEN to your customers!

If you’re like me, you have seen an INSANE increase to the volume of incoming emails in the past few months. It’s mind numbing: every single company you have ever had any kind of relationship with is reaching out to try to reassure you, attract you, differentiate themselves, and more. It’s just too much! (I knew things had gone over the [...]

What the @*!# Were They Thinking?

Remember the 2004 "What the @#!* Do We Know?" movie that explored the power of our brains and our thinking?  I loved that movie…and it got me thinking just a little differently…I have no hope that my interaction with Citibank last night will have anywhere NEAR the same impact. I just happened to check my online credit card account info last [...]

By |September 13, 2009|