Guest Blogger: Patrick Reilly, Resources in Action The relationship between employee and customer loyalty is easy to sense or feel but hard to prove. This is a tough question to answer well, especially for the analytics, but let’s see if we can create a trail of causation. Recent research by Dan Pink author of Drive [...]

Like many Americans, I found myself glued to a new TV show, “Undercover Boss”, that aired right after the Super Bowl.  Something about this show had ALL of my previously raucous party attendees riveted for an hour. At first, it seemed like the show was about ‘spying on employees’ and sort of made me feel [...]

There is a strong link between employee loyalty and customer loyalty…organizations need to pay attention to their employees in order to have any chance of retaining their customers.