http://www.theinsightadvantage.com/customer-satisfaction-bonus-traps/ Just another WordPress weblog Tue, 02 Feb 2010 01:13:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.theinsightadvantage.com/customer-satisfaction-bonus-traps/comment-page-1/#comment-87 Lucie Newcomb Tue, 02 Feb 2010 01:13:19 +0000 http://www.theinsightadvantage.com/?p=723#comment-87 Great job as always,  Lynn. Your models really clarify winning scenarios (esp helpful where employee bonuses are tied to customersat measurements). Great job as always,  Lynn. Your models really clarify winning scenarios (esp helpful where employee bonuses are tied to customersat measurements).

]]> http://www.theinsightadvantage.com/customer-satisfaction-bonus-traps/comment-page-1/#comment-83 Jeffrey Henning Sat, 30 Jan 2010 19:07:57 +0000 http://www.theinsightadvantage.com/?p=723#comment-83 Great post, Lynn. We've all seen the horror stories of employees interfering with survey measurement -- thanks for taking a stand against this practice. Great post, Lynn. We’ve all seen the horror stories of employees interfering with survey measurement — thanks for taking a stand against this practice.

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