Websites

Below are some links to websites that provide interesting perspectives on customer insight, the value of customer relationships, etc. If you know of additional resources, please contact us and we’ll share them with others!

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This is the definitive site to learn about Net Promoter Score® (NPS) theory and methodology, developed by Fred Reiccheld, Satmetrix, and Bain & Company.  The NPS experts blog on this site and users dialogue about the ins and outs of the process.

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 Whether you need a high-level consultant to plan your product strategy, a seasoned veteran to run an industry-changing product launch or a mid-level Product Manager contractor to write an MRD, the 280 Group can provide you with expert, professional talent to help you get the job done right. We can also help you and your employees improve your effectiveness on the job by providing proven best-practices training and professional templates. 

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Dedicated to helping organizations improve their approach to new product development and portfolio management.  They are the creators of the Stage-Gate process, which is featured in several books by Robert Cooper and serves as a ‘best practice’ for developing and launching new products, based on years of experience with hundreds of organizations. Customers are an important source of information both at the beginning, middle, and end of the process to ensure winning products.

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This site is designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. DestinationCRM.com’s Internet gateway is ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare.