Employee Satisfaction = Customer Satisfaction

The evidence continues to accumulate: happy, satisfied, highly engaged employees help increase customer satisfaction.  And vice versa. Why is this? Customers like to do business with people who have good attitudes. How many times have you done business with a company and gotten the impression that people just don’t like working there?  Their unhappiness/dissatisfaction oozes from their pores and can’t help [...]

Technology Is Revolutionizing Customer Service

From guest blogger, Lance Overbay – Lance studied engineering and minored in English. He has a love for all things Android. Today's entrepreneur and startup business owner is born into a world of digital communication. Mobile phones are often used for texting rather than talking. Requests for information now involve finger-walking the Internet rather than physical journeys backed by research in [...]

What the @*!# Were They Thinking?

Remember the 2004 "What the @#!* Do We Know?" movie that explored the power of our brains and our thinking?  I loved that movie…and it got me thinking just a little differently…I have no hope that my interaction with Citibank last night will have anywhere NEAR the same impact. I just happened to check my online credit card account info last [...]

By |September 13, 2009|