From guest blogger, Lance Overbay – Lance studied engineering and minored in English. He has a love for all things Android. Today's entrepreneur and startup business owner is born into a world of digital communication. Mobile phones are often used for texting rather than talking. Requests for information now involve finger-walking the Internet rather than physical journeys backed by research in [...]
It sounds so obvious. Is there anything more important in your efforts to keep customers happy? I’m in the middle of a situation with Samsung where my new networked printer isn’t working because it requires a new network card. Samsung handled things great. After several support calls that didn’t fix the situation, they realized that the card needed to be [...]
This week is vacation planning week, apparently: I’m doing last-minute logistics planning for a cruise over spring break as well as scoping out private tours to take in Italy/Greece/Turkey for our honeymoon in the Fall and I have had two very different experiences. I have emailed about 8 small tour companies in Europe and in every case, received a response in [...]
Remember the 2004 "What the @#!* Do We Know?" movie that explored the power of our brains and our thinking? I loved that movie…and it got me thinking just a little differently…I have no hope that my interaction with Citibank last night will have anywhere NEAR the same impact. I just happened to check my online credit card account info last [...]
Launching a blog raises questions such as 'why', 'what', and 'how'...Jennifer Berkley of The Insight Advantage shares the process she went through in her first blog entry.