Guest Blogger: Patrick Reilly, Resources in Action
The relationship between employee and customer loyalty is easy to sense or feel but hard to prove. This is a tough question to answer well, especially for the analytics, but let’s see if we can create a trail of causation.
Recent research by Dan Pink author of Drive indicates that [...]

Launching a blog raises questions such as ‘why’, ‘what’, and ‘how’…Jennifer Berkley of The Insight Advantage shares the process she went through in her first blog entry.